Last updated: 12 May 2026 · Effective: 12 May 2026
This Privacy Policy explains how Ingenia Labs ("we", "us", or "our") collects, uses, stores, and discloses personal information about you when you use our platform located at ingenialabs.co.nz (the "Service").
We are committed to complying with the Privacy Act 2020 (New Zealand) and the 13 Information Privacy Principles (IPPs) set out in that Act. This policy should be read alongside our Terms of Service.
If you have joined our early access list but do not yet have an account, the Privacy Policy for Early Sign Ups applies to you instead.
Ingenia Labs is operated from New Zealand. For privacy enquiries, contact us at:
We collect the following categories of personal information:
We collect and use personal information only for the purposes for which it was collected or a directly related purpose, in accordance with IPP 10. Specifically, we use your information to:
We do not use your content to train AI models. We do not sell your personal information to third parties. We do not use your information for direct marketing without your explicit consent.
Under the Privacy Act 2020, we collect and hold personal information only where it is necessary for a lawful purpose connected with a function or activity of ours, and the collection is reasonably necessary for that purpose (IPP 1). Our lawful purposes are:
To deliver AI features, your content (chat messages, document text, uploaded files) is transmitted to the following third-party AI providers when you use those features. Each provider processes your data under their own privacy and data processing terms:
We also use the following infrastructure providers:
We take reasonable steps to ensure these providers protect your information consistently with the Privacy Act 2020 (IPP 11 — limits on disclosure).
Your data is stored in cloud infrastructure hosted outside New Zealand (primarily in the United States and other regions). By using the Service, you consent to this transfer. We take reasonable steps to protect your personal information from unauthorised access, loss, use, modification, or disclosure, including:
No method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as your account is active, or as long as needed to provide the Service. When you delete your account:
We may retain information for a reasonable period where required by law or for the purposes of resolving disputes.
Under the Privacy Act 2020, you have the right to:
To exercise your rights, contact us at privacy@ingenialabs.co.nz. We will respond within 20 working days as required by the Act.
Under section 113 of the Privacy Act 2020, we are required to notify the Privacy Commissioner and affected individuals of any privacy breach that has caused (or is likely to cause) serious harm. We will notify you as quickly as practicable if your personal information is involved in such a breach.
We use your browser's local storage (not cookies) to store your authentication token and user preference cache. We do not use third-party tracking cookies or advertising pixels. We do not use analytics platforms that track you across websites.
The Service is not intended for use by persons under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will delete it promptly.
We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the "Last updated" date at the top of this page and, where appropriate, by notifying you via email. Your continued use of the Service after any changes constitutes your acceptance of the updated policy.
For any privacy-related questions, requests, or complaints, please contact us at:
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner at privacy.org.nz or 0800 803 909.